Help centre
Frequently asked questions
Answers about browsing our pieces and contacting us. If you have a question about a particular item, our team is here to help.
01 / Shopping
Browsing our pieces
Can I request more photos or view the piece by video?
Yes. Every piece is photographed from standard angles: front, back, sides, base, hardware close-ups, lining and product code, with a detailed video. You can also arrange a one-to-one video call to view the piece. Let us know which angle you would like to see.
To arrange a video call or request more photos, add us on LINE: @590otcja and send a message. Our team will arrange a dedicated advisor to assist you one to one.
Is this bag still available? Can I reserve it?
Love a piece but still deciding? Contact our team to request a 24-hour hold. Popular styles often attract a lot of interest. Once the hold expires, the piece will be available to the next customer.
To ask about a discount or request a hold, add us on LINE: @590otcja and send a message. Our team will arrange a dedicated advisor to assist you one to one.
Other questions
To save you time, add us on LINE and send a message. Our team will arrange a dedicated advisor to assist you one to one.